The time we need to plan, build, and prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Matter of Fractions is not responsible for delays due to customs.
Returns & exchanges
We gladly accept returns, exchanges, and cancellations
Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 7 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
Conditions of return
- Buyers are responsible for return shipping costs. (and shipping back in the event of an exchange)
- If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- Used items will not receive refunds.
- There will be a 10% restocking fee on returns.